Shipping Policy

Local Pickup

We offer local pickup from our shop, located at 20 Hurst Ave. in Kitchener. Please select "Local Pickup" when you check out to take advantage of this.

Where Do We Ship?

We ship all across Canada!

We provide same-day shipping on all orders placed before 11:00 am. Orders that are placed after this time will ship out the following day. Orders that are placed on the weekends will be shipped out on Monday morning. Orders placed on a statutory holiday will be shipped for following business day. 

Shipping Rates

We have set shipping rates depending on the weight of your order and your location.

Shipping Times

Please note that these are estimated shipping times.

Once Your Order Is Placed.

Once you have placed your order, you will receive an email confirming that we’ve received it. You will receive a second email when your order has shipped. Please save these emails for your records.

Shipping Liquid Yeast

As you know, yeast is a living organism! We do everything we can to ensure the viability of yeast you order through us. When we ship liquid yeast it is sent out with a complimentary freezer pack to help control temperature. We recommend that you order your yeast between Monday and Wednesday. This will ensure that your shipment is not held over the weekend by Canada Post. We do not accept refunds or exchanges on liquid yeast.  

PLEASE NOTE: Shipping yeast is a risky business, especially the Escarpment Yeast labs vials. If your vial explodes on its journey (this sucks) and you will be refunded the vial. Due to the limited nature of their homebrew pitches you will most likely not be sent a replacement vial. Better than a kick in the teeth but still a bad day.

Shipping Glass

We do everything we can to ensure the safety of all glass products ordered through our store. All glass shipped will be properly and safely packaged prior to shipping. We can not guarantee or foresee what events may arise during delivery and so glass ships at your own risk. We do not accept exchanges or refunds on broken glass.

Currency

All costs stated on our website are in CAD.

ADDITIONAL SHIPPING CHARGES

Please note that if your location is remote access there may additional shipping charges that apply to your location. We agree this is not ideal but if our freight company adds a set surcharge to your locations delivery we will inform you after the order is placed.